Hire Will Kelly

Professional Summary

• Experience developing Software Development Life Cycle (SDLC), technical architecture, operations, and end user documentation.
• Experience as lead technical writer responsible over all technical documentation elements of a project.
• Experience introducing technical writing best practices to organizations that do not have an established technical documentation team.
• Experience documenting large-scale infrastructure in telecommunications, ISP, and data center environments.
• Experience managing Microsoft SharePoint sites for online collaboration and document management.
• Published writer on a number of technology and project management topics including Agile program/project management applications, iPhone/iPad applications, productivity applications, online collaboration, mobile computing, network security, data center management, small to medium business (SMB) technology management, and Microsoft technologies.

Key Words

Senior Technical Writer. Business Analyst. Product Requirements Document (PRD). Software Requirements Specification (SRS). Design Document. Software Architecture Documentation. API Guide. Operations Guide. User Guide. Online Help. Quick Reference Guide. Training Guide. Technical Articles. Network Diagrams. Process Flow Diagrams. MS Office. Adobe FrameMaker. Adobe Acrobat. Adobe Dreamweaver. MS Visio. MS Project. SharePoint Designer. Google Apps for Business. Microsoft Office SharePoint Services 2007. Wikis. WordPress. Drupal (working knowledge). SnagIt. Camtasia.

Career Highlights

08/09 to Present 
Technical Writer/Editor, The Centech Group, Lorton, VA

• Provide internal consulting support to the Border Enforcement Management Systems (BEMS) training team at United States Customs and Border Protection (CBP) in the areas of technical writing, document development, MS Word template development, MS Word document troubleshooting, technical editing, document peer reviews, style guides, and SharePoint document management.
• Support the Technology Training Support Program (TTSP) Quality Assurance (QA) team as a technical editor and Word template developer. Assist with their transition from MS Office 2003 to MS Office 2010.
• Act as an internal champion for using Microsoft Office SharePoint Services 2007 as a document management and collaboration platform for training guide development and reviews.
• Planned and designed the BEMS team’s first major online help development project in support of the deployment of a Web-based operations management application for the CBP Office of Air and Marine.
• Developed and delivered a four-hour training class about using Microsoft Word templates for the BEMS training team.
• Contributor and editor for internal Centech Group presentations for CMMi and ISO 20000 audits.

03/09 to Present 
Freelance Technical Writer, Will Kelly Technical Communications, Springfield, VA

• Wrote technical marketing content for BMC Software (Part Time On-Call Contract through Writing Assistance, Inc.).
• Developed the administrator and researcher documentation for Topaz, a cloud based legal research and workflow application under development by Topaz Research. Published the final documentation to a wiki.
• Wrote articles about Windows 7 and small office/home office networking topics for Smart Computing Magazine.
• Wrote articles about project management applications for Projects@Work. Topics included Microsoft Project 2010, project management applications available in the Google Apps Marketplace, and project management applications for the Macintosh, iPhone, iPad, and SharePoint.
• Researched and wrote about the use of technology and social media in United States federal government employee recruiting and human resources management. Delivered both a research report and article.

10/09 to 12/09 
Freelance Technical Writer, Gallaudet University, Washington, DC 
(Part Time, Short Term Independent Contract, Offsite)

• Provided technical writing and editing support for Information Technology Services (ITS) policies and procedures including confidential information handling and log retention.

07/09 to 07/10  
Contributing Writer, WebWorkerDaily/GigaOM, Springfield, VA

• Researched and wrote articles for a GigaOM network site about technology and remote working topics including corporate telework, managing remote projects, Microsoft Office 2010, Evernote, Microsoft Project 2010, and Google Apps. Some of the articles also appeared on CNNMoney.com, Salon.com, and nytimes.com.

03/09 to 05/09  
Contract Technical Writer, CorTechs, Inc., Centreville, VA  
(Short Term Contract)

• Provided technical writing and editing support to a CorTechs project at the Department of Education to upgrade the Enterprise Management Support System, an HP Project Portfolio Management (PPM) software-based acquisition management system.

10/08 to 02/09 
Product Manager, Integra5 Communications, Woburn, MA/Springfield, VA

• Managed the Integra5 product roadmap defining the product direction for MediaFriends Chat, the MediaFriends Social Media Application Suite, and the porting of Integra5 products to EBIF taking into account the Integra5 strategy change from the cable market to mobile operators.
• Revamped the product development process including new standards for Product Requirements Documents, review cycles, and improved communications between Integra5’s US corporate headquarters and Israel-based R&D group.

10/06 to 10/08  
Consulting Senior Technical Writer/Analyst, NeuStar, Inc., Sterling, VA  
(Independent Contract)

• Collaborated with senior developers and architects on the SDLC documentation for SIP-IX, a network-to-network peering management system.
• Developed internal and external technical documentation for PathFinder, a service for the GSMA that enables IP interoperability between European mobile phone carriers by translating telephone numbers to IP-based addresses.
• Provided technical writing support to the SIP-IX development team. SIP-IX is a carrier grade VoIP peering service targeting cable MSOs.
• Provided project management consulting support to NeuStar Advanced Services in the areas of project scheduling, resource pooling, and project reporting.
• Collaborated with an Advanced Services development team to improve the SRS (Software Requirements Specification) development process to better define services and project plans.
• Collaborated with senior developers on software architecture and API documentation.
• Developed a SharePoint wiki to document editorial and product naming decisions.
• Managed two Microsoft Office SharePoint Services 2007 sites that served as repositories for project scheduling information and project documentation.

11/04 to 10/08  
Freelance Technology Writer/Editor, Will Kelly Technical Communications, Springfield, VA

• Wrote articles for Processor Magazine about small to medium enterprise related topics including VoIP, network security, data center management, enterprise storage, project management, IT staffing, and implementing Microsoft Office.
• Wrote technical marketing communications materials for Penton Custom Media in support of Microsoft server and TechEd product offerings.
• Wrote articles for PC Today Magazine about mobile computing and other technology topics including Adobe Acrobat collaboration, SharePoint, VoIP/IM convergence, Skype, Google Calendar, Webmail/Outlook integration, and Microsoft Office Visio.
• Wrote articles for Windows IT Pro Magazine about Microsoft Office and Google Apps related topics.

10/05 to 09/06  
Contract Senior Technical Writer, Inter-American Development Bank, Washington, DC  
(On contract through Ajilon Consulting)

• Provided technical writing, editing, and documentation management support for the Internal Controls Project, a bank-wide project to document technology infrastructure and internal business controls to meet a COSO audit. The documentation covered configuration management, network security, and database management.
• Developed and introduced the first Word template for documentation to ensure a consistent look and feel across the Internal Controls Project.

12/03 to 10/05  
Contract Senior Technical Writer, Securities and Exchange Commission, Alexandria, VA  
(On contract through FedSource)

• Developed technical documentation and training in support of agency-wide deployments of VoIP telephones, Microsoft Active Directory, Microsoft Office, and Office Communicator.
• Developed and delivered the agency’s first formal training courses about developing MS Word templates and MS Word security for legal documents directed towards attorneys and support staff.
• Developed and delivered a training course in support of an agency-wide Telework pilot.
• Developed and delivered an Adobe Acrobat training course focused on replacing a paper-driven document review process using Acrobat’s review tools.

2/03 to 12/03  
Freelance Technical Writer/Analyst, Various Clients, Springfield, VA

Selected projects include:

• Wrote marketing communications materials for an enterprise Storage Area Networks (SANs) startup.
• Developed content management systems training for a federal agency upgrading to a new version of CommonSpot server.
• Wrote technical and project management related articles for CNET Builder.com, CNET TechRepublic.com, and Element K Journals. Topics included Microsoft Visio/Microsoft Project integration, SharePoint site management, and hiring technical writers.

9/02 to 2/03  
Contract Technical Writer, Fannie Mae, Washington, DC  
(On contract through Princeton Information)

• Developed a style guide, templates, creation process, change control process, and production process for a large Visio diagram library documenting Fannie Mae mission critical application infrastructure.

4/02 to 5/02  
Contract Technical Writer, CareFirst, Washington, DC  
(On contract through Comsys Technical Services)

• Researched, developed, and presented a technical writing /training development strategy for a five-day hands-on training class teaching claims examiners and management how to use FEPDirect, a Web-based health care claims management application.

5/01 to 2/02 
Contract Technical Writer/Analyst, Road Runner HoldCo, LLC (now Time Warner Cable), Herndon, VA  
(On contract through Eclipse Consulting)

• Wrote, edited, and maintained technical requirements, functional specifications, design documents, installation guides, training materials, user guides, and systems documentation for Road Runner Broadband Technology Division engineering projects. Projects included network security; network bandwidth consumption monitoring, cable modem firmware updates, Oracle database replication, and IP address management.

Education

B.S., English, Frostburg State University, Frostburg, MD